Kahraba ON/OFF helps users follow electricity status in Lebanon, save regions, and receive status-change notifications. This policy explains what information we collect, how we use it, and the choices available to you.
Kahraba ON/OFF is operated by project shareholders Karl Chkeiban and Maroun El Hage. Karl Chkeiban is the Apple App Store account holder and iOS seller; Maroun El Hage is the Google Play developer and Google publisher/payments account holder. Both accounts publish the same Kahraba ON/OFF service.
Information we collect
We collect information to create your account, provide electricity-status features and subscriptions, deliver notifications, handle support and advertiser requests, serve and measure advertisements, and operate the service reliably.
Account information
Your phone number is used for sign-in and account identification. If you choose to provide them, your name and email address may be saved in your account and shown in your settings.
Saved regions
We store the regions you select so the app can show their current status, history, and the notifications you enabled for each region. In versions with our advertising system, your selected region also determines which region-specific advertisements are eligible. A selected region does not necessarily indicate where you live or your current physical location.
Notification tokens
We store device push-notification tokens so we can send electricity status changes, account verification messages, and service alerts.
Location features
If you use automatic or radar-based region discovery, the app may use your device location on your device to suggest nearby lines. You can choose manual selection instead. Our advertising selection uses your selected electricity region, not your precise device location.
Requests you send
If you contact support, request a missing location, or ask to become a host, we store the details you submit and the relevant account contact information so we can follow up. If you choose WhatsApp support, WhatsApp processes your communication under its own privacy policy.
Purchases and subscription status
Subscription purchases are processed by Apple or Google. We may receive subscription status from RevenueCat so the app can unlock the correct plan.
Advertising information
Versions with our own advertising system, including version 2.0.1, can show advertisements from independent advertisers and Kahraba ON/OFF. Free users can choose to watch ads to temporarily unlock electricity status. Advertising availability and access depend on the app version and your plan.
Advertisers can select all electricity regions or specific regions. We match eligible advertisements to the electricity region selected in the app. We do not use your name, phone number, or email address to select advertisements. Previous ad views help us vary the ads you see and reduce repetition.
To deliver ads, measure their performance, prevent abuse, and provide temporary access, we process your account identifier, selected region, campaign and creative identifiers, viewing-session identifiers, views, viewing completion, button clicks, event times, and unlock records. These operational records can be linked to your account. We calculate aggregate campaign statistics, such as views, clicks, and different viewers. Ad reports and advertiser-blocking preferences are also associated with your account.
Our own advertising system does not use an advertising identifier or combine your activity with information from other companies' apps or websites for ad targeting. We do not give advertisers your account name, phone number, or email address as part of ad delivery or campaign statistics. If you choose to open an advertiser's link or contact them, that destination may collect information under its own privacy policy.
Advertiser website submissions
If you submit an advertisement through our website, we collect the full name, phone number, email address, media, title, description, optional button and destination link, selected regions, and requested dates that you provide. We use these details to review the request, contact you, manage the campaign, and publish approved ad content. Your approved media, advertising text, and destination link are visible to viewers; your private contact form details are not displayed as part of the ad.
The advertiser form uses essential browser cookies and request identifiers to maintain your upload and draft session and protect the form from misuse. Hosting and infrastructure providers may process IP addresses and technical request information to deliver content and protect the service.
How we use information
- Authenticate your account and keep you signed in.
- Save and sync your selected regions across sessions.
- Send notifications for electricity status changes in saved regions.
- Show current status, logs, history, and plan-limited features.
- Respond to support, missing-location, host, and advertiser requests.
- Deliver region-appropriate ads, vary previously viewed ads, measure views and clicks, process ad reports, and grant temporary status access.
- Improve reliability, prevent abuse, and troubleshoot technical issues.
How information is shared
We do not sell your personal information. We use service providers to run the app and website, including Google Firebase and Google Cloud for authentication, databases, cloud functions, media storage and processing, operational diagnostics, and push notifications; DigitalOcean for website hosting and advertiser-form delivery; RevenueCat for subscription entitlement management; and Apple and Google for app-store purchases. Our own ad system uses this infrastructure to store ad records and deliver media; it does not rely on Google AdMob to select or serve advertisements in version 2.0.1.
We may disclose information if required by law, to protect the service, or to investigate misuse or security issues.
Retention and deletion
We keep account information while your account is active. You can delete your account from the app settings. Account deletion removes your profile, saved regions, notification subscriptions, and account access from our active systems, subject to limited records we may need to keep for legal, security, billing, or abuse-prevention reasons.
We retain advertising and campaign records as needed for service operation, measurement, moderation, and abuse prevention. Contact us to request deletion of account-linked advertising records or an advertiser submission made without an app account. Limited records may be retained for the legal, security, billing, or abuse-prevention reasons described above.
Your choices
- You can choose regions manually instead of using location-based discovery.
- You can enable or disable notifications in your device settings.
- You can edit optional account details, such as email, from settings.
- You can manage or cancel subscriptions through your Apple or Google account.
- You can delete your account directly from the app settings.
- You can decline an ad or close it before completion; electricity status remains locked until the applicable access requirement is met.
- You can open the ad information menu to see why an ad is shown, read this policy, or report an ad.
- You can choose an eligible paid plan for ad-free access.
Security
We use Firebase and app-store platform services to help protect user data and access. No system can be guaranteed to be perfectly secure, but we limit collection and access to the information needed to operate Kahraba On OFF.
Children
Kahraba On OFF is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this policy as the app evolves. When we make material changes, we will update the date above and may notify users through the app or other appropriate channels.
Contact
For privacy questions, requests, or concerns, contact us at kahrabaonoff@gmail.com or by WhatsApp at +961 79 473 858.